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Measuring AI Access to Knowledge to Eliminate Thousands of Hours of Wasted Time

Posted by WSS on August 26, 2025 | Comments Off

Organizations and their users often seek AI access to knowledge but rarely understand its full implications.

As subject matter experts or content contributors, how many times do we have to manually click on multiple internal enterprise-wide platforms (or locations) to find the structured and unstructured information we need securely…NOW?

What is the cost in terms of time and money?

Let’s step back and reflect! How many in our organization are struggling to find the latest information, the digital assets of record, to do their job as it relates to every line of business?

There must be a better way.

In Deloitte’s Global Human Capital Trends study(1) they found that AI access to knowledge ranks in the top three issues influencing company success, yet only 9% of the organizations feel ready to address it.

Survey responses included:

Over 50% of surveyed workers found it difficult to locate required information, and 80% reported needing to recreate documents because they couldn’t locate them in their company’s network.
71% of individuals who found information easy to access, perceived its value as above average, emphasizing the link between accessibility and perceived value.

If organizations are carrying out these tasks manually and at great cost, it’s time to consider a better way to bring out the best of AI and search in heterogeneous landscapes.

How Streaming Services are Analogous to AI Access to Knowledge?

We can all relate to watching our favorite TV show or movie.

Imagine if your streaming service could only give you basic channels, but did not allow you the freedom of choice and seamless integrations with Netflix, Disney+, Amazon Prime Video, Apple TV+, BBC iPlayer, and/or WOW (Sky Deutschland). This access is expected.

Clearly it is advantageous to connect to multiple apps and systems, pulling information from diverse sources.

Question: Would you want to be limited to the basic service only, without the technical capability to get the access to what you want and need?

This example highlights that whether we want access to our favorite streaming services, digital asset, or knowledge, it is important in both our professional and personal lives to pinpoint what we want, when we want it, regardless of where it is located for business or home use.

Beyond the technical capabilities, why move forward unless there is a clear return on investment (ROI).

The ROI Equation: Knowledge = Competitive Advantage

Organizations struggle to define and measure the exact impact of their knowledge access initiatives.

Consider quantifying the ROI that applies to all lines of business including sales, marketing, communications, HR, onboarding, call centers, finance, operations, supply chain, suppliers, business networks, IT and product support.

Here is a simple equation…

“X” Hours (to find information) x “Y” Users = “Z” Total Hours Spent Each Year

Suggestion: Assess your organization’s activities per line of business and calculate the math.

If there was a way to reduce the time and costs associated with this manual activity, would you be interested?

Suggestion: Use conservative numbers to equate the time, cost, and ROI for your organization?

If this ROI formula sounds hard to believe, consider how PepsiCo Saves 5000 Hours per Year with the Capacity Answer Engine.

The Capacity Answer Engine has a proven track record of saving their customers’ thousands of hours, which equates to dollars saved, by providing secure (ISO/IEC 27001 certified), AI access to knowledge in seconds versus hours (or never found manually in the first place).

This solution provides a library of 100+ connectors which require a huge investment to build, maintain and optimize using a federated search and indexing capability combined with Retrieval Augmented Generation (RAG) (with an emphasis in the “Retrieval”) to bring out the best of AI and search together.

For example, Microsoft Copilot isn’t designed to perform a federated search or index on internal company documents or digital assets directly. However, Capacity Answer Engine, which is part of the SAP Store and Microsoft Azure Marketplace, can provide knowledge to Copilot via RAG to become the cited bibliography for an organization’s generative AI.

How AI Can Unlock Knowledge Across the SAP Ecosystem and Beyond

So how does this apply to the SAP ecosystem?

When looking at the SAP Business Suite landscape combining AI, data, and applications with the SAP Business Technology Platform, let us consider one or more of the following: SAP S/4HANA Cloud Public or Private Edition, SAP Ariba Strategic Sourcing Suite, SAP Business Network, SAP Commerce Cloud, SAP SuccessFactors Employee Central, SAP Integrated Business Planning for Supply Chain, and others.

Each SAP product or solution has a plethora of digital assets found in multiple internal global locations (or sites) that are at the core of running the business.

Most organizations have heterogenous environments, which includes 3rd party applications, tools, platforms such as:

Document Storage (e.g., SharePoint, Dropbox, Google Drive, GitHub)
Systems (e.g., Jira, Slack)
Messaging Platforms (e.g., Zoom, Microsoft Teams, Copilot)
Dashboards & People Search (e.g., Microsoft Power BI)
Publishers & Aggregators (e.g., Paid subscriptions, IDC, NielsenIQ)

Limits in the number of data sources and incomplete integration coverage can be problematic. Also, mixing internal with external searches may result in inaccurate, outdated, misinformation from questionable sources.

What is needed is the pre-built connectors from the Capacity Answer Engine library, which are maintained for ongoing performance, scalability, security, and continuously syncs as information is updated, leveraging ID management role-based access control, and ensuring that users have the appropriate access to information and systems based on their job roles and responsibilities.

Looking Ahead: AI Access to Knowledge Will Reshape What We Know—and How We Use It

With the constant changes of market conditions, facts, data, digital assets, products, solutions, services, regulations, compliance, and risks, it is crucial that employees have fast, secure access to the most accurate and up-to-date information.

Organizations that enable its workforce to leverage federated search and index navigation of the constant, overwhelming output of internal organization information (& intellectual properties) will have a higher rate of success with revenues, growth, operational efficiencies, and reducing costs.

Leaders, business and IT experts should consider:

Recognizing the importance of the right information at the right time, anywhere in the organization.
Embracing AI access to knowledge to empower the workforce today.
Prioritizing rapid access to enterprise-wide digital assets as an accelerator, not a barrier.
Optimizing next-generation tools such as the Capacity Answer Engine.

Once this Capacity Answer Engine solution is in place, organizations can consider reinvesting the cost savings (and better use of employees’ time) to shift towards higher priority, higher value activities.

Many organizations are already seeing these tangible benefits with a growing importance going forward.

Where do you stand?

Let’s explore this topic further—what questions, comments or ideas do you have?
– How would you rate your organization on a scale of 1 to 10 (10 = Best).
– Can you search multiple videos to find the specific topic or key word you’re looking for?
– What are your thoughts on the AI access to knowledge in your organizations?
– Does your organization have federated indexing for AI and Search capabilities?

Very much appreciate your insights! Happy to start a discussion per your posts below.

(1) Source: Deloitte Insights: The new knowledge management – The human factor activates the collective intelligence

Useful Links
– AI-Powered Game Changer: Revolutionizing Access to Knowledge – LinkedIn | SAP Community
– Capacity Answer Engine
– SAP Store – Lucy AI by Capacity Answer Engine
– Capacity Answer Engine pioneers next-gen enterprise search using Phi models from Microsoft
– RAG vs ChatGPT

About the Author
Rich Blumberg is a long time SAP Community member and contributor. For 20+ years he’s been an SAP consultant working with SAP ecosystem organizations around the globe. He’s the President of World Sales Solutions, LLC, (WSS) a business development and low-code no-code services company. In his spare time, he is a Drexel University Alumni Board of Governors Emeritus volunteer, ENGin English tutor for Ukrainian citizens, and an aspiring guitar player.

RISE with SAP and Capgemini: Spotlight Interview with David Lowson

Posted by WSS on July 29, 2021 | Comments Off

Originally published on the SAP Community

Many organizations are assessing the best ways to address digital transformation holistically.

SAP and Capgemini are teaming with customers around the globe as trusted partners, to go beyond technical migration, and address intelligent business processes and new business models as part of the RISE with SAP initiative.

Capgemini’s Renewable Enterprise with SAP S/4HANA approach which is designed to put the user experience at the center. It uses modern approaches such as Artificial Intelligence (AI) and embedded analytics, DevOps, Cloud architecture, APIs and Microservices to help organizations reimagine themselves, unlock business value, and outpace competition.

Recently I had the pleasure to meet David Lowson, Capgemini’s head of SAP Center of Excellence (COE) Europe, to learn more about his journey and views related to RISE with SAP and the digital core.

Philippe Schmitt (PS): What inspired you to get into the field of consulting and high tech?

David Lowson (DL): When I worked in high-tech, I found I was a very poor engineer so when I had an opportunity to work on an enterprise resource planning (ERP) project, I took it. This experience proved I was quite good at this kind of work and is why I made the move to consultancy.

PS: In your blog Consumer Intelligence Products and Retail Therapy, you shared, “As countries around the world reopen, we observe four priority themes emerging with consumer products: sustainability, digitalization, efficiency, diversification.” How does the RISE with SAP initiative enable these themes based on Capgemini’s expertise?

DL: RISE with SAP reinforces many of the messages we have been giving to the market about the renewable enterprise, a standard core, savvy use of a cloud infrastructure and application program interface (API) led architectures. These features have been provoking more activity in the market and shifting SAP to be a platform for digital transformation.

PS: You presented at the SAP Global Partner Summit and shared that you, “believe SAP needed to launch the RISE initiative to remain relative for digital transformation for the next 25 years.” What makes this initiative so impactful to the success of customers?

DL: SAP and Capgemini are in position to address business process redesign, technical migration, and building the intelligent enterprise in one package to simplifies customers’ journey. By focusing on innovation and differentiation taking place in the SAP Business Technology Platform surrounding it, the RISE initiative is a clear statement of the importance of providing accelerated business outcomes with integration, data to value, and extensibility. It opens the door to exciting new consumption models.

PS: You’ve recently commented that the market has responded positively to RISE with SAP. Can you share one or two examples of this positive reaction from Capgemini customers?

DL: As you can appreciate, I can only speak of overall projects vs. individual projects. We have started RISE based projects all over the world. With the use of the RISE model, I have seen customers become more confident that we can deliver and provide a standard core, as well as an architecture that does not build technical debt.

PS: When Capgemini refers to the Renewable Enterprise with SAP S/4HANA, it refers to the “S Curve of Innovation” and Intelligent Technologies such as Artificial Intelligence, Machine Learning, Internet of Things, Block Chain, and the Customer Experience power by data and driven by people. What are one or two examples of how customers are adopting these intelligent technologies to support their customers and keep a competitive advantage?

DL: There are so many user cases, and we keep a library of them available for our clients and partners to access. They are also published every week by our innovation leader, Alex Bulat, Chief Technology & Innovation Officer of Global SAP Business, but the two I would pick out are:

Servitisation – Where clients move from selling products to selling services. Think of a connected car or washing as a service; this is a perfect solution for the new away of thinking. Multiple products orchestrated to deliver new digital businesses that flex as the market develops.
Sustainability – So many of our large engagements are driven by this concept, especially the desire to operate in new, low carbon markets. This requires greater connectivity, artificial intelligence (AI), use of data and a fast-agile core.

PS: When students and recent graduates contact you for informational insights what guidance do you give for them to pursue a career in consulting and high tech?

DL: I see SAP consulting as a three-legged stool:

Be nice and have good people skills
Know about the industry you’re working in
Learn about SAP products and solutions

A company like Capgemini can provide the third bullet, but the other two can be done on your own. Also, read business papers and the SAP website at least once a week. Do a bit more to engage with and understand the direction of the company and products that stand out.

—

Thank you for sharing comments on the Renewable Enterprise, Digital Transformation, or advanced Intelligent Technologies.

Please post any feedback below.

Useful Links

• SAP S/4HANA Cloud
• RISE with SAP
• SAP Analytics Cloud
• SAP Machine Learning and Artificial Intelligence

Elevating SAP Collaboration with Microsoft Teams and SharePoint

Posted by WSS on July 17, 2020 | Comments Off

Originally published on the SAP Community.

When SAP and Microsoft announced they are building integrations to Microsoft Teams across solutions many of us were inspired. With the new reality of remote and hybrid work, the importance of elevating collaboration has grown significantly.

While the advancements of this integration are impressive, it is important to deploy these solutions the right way to achieve tangible business outcomes.

Since today’s globally distributed workers are no longer confined to office buildings, the “workplace” has transformed into a digital “workspace” allowing colleagues to meet, collaborate, and connect virtually across organizational boundaries. A great user experience is a necessity versus a “nice to have.”

Christian Klein, SAP CEO and member of the Executive Board, said it best that this partnership will address, “New ways of working, collaborating and interacting to completely transform how we operate,” and bring collaboration to the next level.

Collaboration is changing rapidly. Each of us are collaborating more often, increasingly mobile, and working on a schedule that enables us to connect more virtually.

Disparate information kept in silos and organized in ad-hoc ways becomes an impediment to performance and productivity. One of the challenging things to do is to keep Microsoft Teams and SharePoint, along with the SAP portfolio, organized so that the content is valuable to users.

Thoughtful leaders step back and ensure that SAP Collaboration represents how the business works both in the short-term and going forward.

The Information Architecture Pre-Request

Each time you create a new Microsoft Teams you automatically get SharePoint with the Microsoft 365 Apps including Power App, Power BI, OneNote, and Exchange with email and calendaring.

Project teams working with SAP applications such as SAP S/4HANA Cloud, Digital Supply Chain, SAP SuccessFactors and learning communities, SAP CRM and Customer Experience, Industry 4.0 solutions and/or SAP Activate Methodology should prioritize and implement a well-planned information architecture as a pre-request for a high quality, high-performing intranet, central hub, or group.

It’s important to understand the audience and help them find what they need quickly to support them in getting their work completed efficiently. One expert once referred to it as “help the user get to where they need to go in ONE CLICK versus many clicks and endless folders to assist in completing a task.”

Putting in the time to address Information Architecture helps improve user satisfaction and adoption while reducing information overload.

Customer-Centric Enablement

In this video, “Remove Barriers for Your Sales Teams with SAP and Microsoft it shows the power of the integration,” there are many exciting front-line capabilities, but the power is in the information architecture that supports the tangible outcomes.

Could a sales, marketing, consultant, pre-sales, operations, services or other front-line worker to customers, strategic partners or suppliers have everything they need by primarily using their own individual OneDrive or SharePoint?

Clearly, they need the right resources (“assets”), at the right time for effective engagement including:

Access – Enable secure private, enterprise, and/or external access.
Central Hub – Deploy one location for individuals, teams, and the enterprise to find pertinent information.
Teamwork – Allow for collaboration, chat, video conferencing, calls, meetings, and surveys.
Content – Ensure easy to find central hub for content, information, contributions, and useful links.
Components – Leverage multiuse calendars, planning, notebooks, and other tools and web parts.
Collaboration – Microsoft Teams, comments, surveys, discussion treads, and news updates.
Communications – Engagement and outreach to bring the audience to the central hub and share news, planning, announcements, updates, and access to key assets.
Continuity – Plan that the collaboration continues versus the initial excitement and the investment in a quality set-up drop off months later.

When these items are brought together in full or part, the sum is truly greater than the parts.

Digital Transformation Realized with SAP Collaboration

Collaboration is nothing new and yet it remains a critical success factor for every organization.

Enabling workers to leverage and build upon the work of others is a fundamental principle. When team members work in a silo, they reduce productivity and have a higher probability of duplicating efforts.

With SAP Collaboration, Microsoft Teams and SharePoint the goal is to…

Help elevate workers to take advantage of modern platforms and digital transformation environments
Increase high quality teamwork, cooperation, and communications
Impact the value, growth, revenues, services, and outcomes with a focus on exceeding customer satisfaction.

Working together, people feel more connected to their work and their organization.

With these integration capabilities in place, combined with a well-deployed information architecture, users will always have access to the right content at the right time, to find what they are looking for more quickly and consistently, and support their business requirements.

Jerry McGuire had it right, “Show me the money!”

Posted by WSS on October 13, 2018 | Comments Off

So often well intended investments in webinars, seminars, conferences, demand generation and other marketing and partner programs adds value, but unless it can be measured by way of revenues it can be under appreciated.

The WorkSpan approach of providing a platform for “Joint Marketing” and “Joint Sales” is an ideal way for 2 or more organizations to work together on deal qualification and sales cycles.

Consider 2 companies co-sponsor a marketing or partner program. It would be ideal for the account teams in both organizations to have access to the leads as well as the qualified sales opportunities.

CRM systems alone are not the answer in that proprietary information cannot be shared outside the organization. Only with a Joint Marketing & Joint Sales system can this approach be optimized.

What’s the alternative? emails? Phone calls? Texts? Spreadsheets? Social Media tools with disparate, disorganized threads of discussions?

Keep in mind the importance of privacy, security, and that the lead Account Executive wants and must control who participates and who doesn’t. Trust must be built. Often change management is key to addressing new ways to win deals.

A few questions / comments to consider:

How often does a sales pursuit include 2 companies and often a third (or more)
How can you optimize 2 (or more) talented organizations going after 1 important deal?
There can be 1 company with 10 deals and 10 different partners for each… how best to manage the various partners pursuing these deals?
And for every deal an account team pursues, the participants inside and outside the organization can change throughout the sales cycle.

As WorkSpan states, “Where you & your partners can nominate joint accounts to pursue, track deals, & report on partner contribution to revenue.” This platform and the methodology that goes with it is an excellent way to bolster measurable outcomes.

When marketing and strategic alliances professionals (“aces”) have measurable success they will make their manager and organization happy, gain more trust, increase investments in future programs, and have better control of important outcomes.

When you and your team achieve “Show Me the Money” status with revenues aligned to marketing and partner programs, more investments can be considered, more customer success can be developed and showcased, and the most important value of them all can be optimized: TIME.

14 Ways to JumpStart #SAPJam Collaboration, Communities or Groups

Posted by WSS on November 16, 2016 | Comments Off

How a Group Admin or Leader Ensures Adoption!

Important strategic initiatives, business outcomes and processes, collaboration, content, communications, and/or community building takes “time and effort” to translate onto SAP Jam.

The recent study, “Forrester Total Economic Impact™ of SAP Jam Collaboration for Learning, Onboarding and Employee Development” showcases the impact to cost savings, productivity, operational efficiencies, and overall strategic objectives. Several customers that my team and I work with participated in this study and continue to realize the value highlighted. Together we see on a first hand, daily basis …that it works!

And yet, sometimes a SAP Jam group admin, business owner, or leader needs to consider ways to drive (or “spark”) sustainable growth and momentum for their respective audience. They need to step back, assess, and plan out the priorities. The last thing any of us want to see is that 3 to 9 months after go-live that the group has “zero” activity.

As a result, my team and I, based on hundreds of work experiences and success stories pinpointed a “Top 14” list to help organizations JumpStart their SAP Jam initiatives.

Which of the following are applicable to you and your current or emerging SAP Jam initiative?

Business is complex. And from complexity we want simplicity. It takes a certain skill set to turn the complex into simple. There are business challenges and technical requirements. SAP Jam can be stand alone or integrate with other SAP, SuccessFactors, or 3rd party applications and data. All of these requirements take cross-discipline expertise.

Every quarter their are new SAP Jam releases. New features and capabilities. My team and I welcome the challenge on a daily basis with the multitude of business and IT considerations (& approaches) to help our customers achieve successful SAP Jam implementations and adoption.

At the end of each day, we appreciate the many important and diverse groups we work with to address their challenges and find solutions. It takes both the “science and art” forms to achieve success. No matter how many implementations take place and questions are answered there is always more to address, learn about, and discover.

Consider a 1000 piece puzzle. We work together to put the pieces together.

The Many Attributes of SAP Jam
SAP Jam is compared to other platforms which is fine.

The part that’s comforting is that SAP, SuccessFactors, and the SAP Jam product team are market leaders.

SAP Jam and the attributes it represents rank very high in Analyst reports including:

Integration – SAP SuccessFactors integration is built in by way of SuccessFactors foundations (previously BizX) (i.e. SuccessFactors Learning / LMS, SAP HCP, SAP CRM, Hybris Cloud 4 Customer, Fiori, S/4HANA, SAP ECC (SD), Document Repositories such as OpenText, Box, etc.) with an excellent Developer and Open API environment (OData). SAP Jam works well with SharePoint, Microsoft Office 365 SharePoint (Web Parts), Outlook Plug-in and YouTube. Public documentation is excellent.
Social Learning – SAP Jam for Social Learning (Jam + LMS) reduces the cost of training
Roadmap – SAP Jam is part of the overall SAP roadmap so the enhancements and value continue to grow in leaps and bounds throughout the SAP portfolio. The SAP Jam roadmap is based on customer feedback and provides continuous innovations on a regular basis.
Admin Controls – Strong Permission Levels… Moderation Levels… Language capabilities built into the platform for the users… Users can be removed (made inactive quickly…)…
Groups – Enterprise collaboration goes beyond feed conversations. Both structured and unstructured collaboration is available along with sub-groups and auto groups.
Feed Aggregator – SAP Jam provides a feed aggregator, SAP Jam Activity Hub, that can be used. to follow and chat in Yammer, Connections and Jam which allows for one view without having to log-in to multiple applications..
Mobile App – SAP Jam Mobile App, which is used for Apple (iOS – iPhone or iPad) or Android, is ready out of the box! No extra programing required.
OpenSocial Gadgets – Feeds and data can be embedded such as RSS Feeds, Stock Tickers, Countdowns, Facebook, Twitter… Survey Monkey which go into widgets.
Work Patterns – Admins can leverage templates available, out of the box, to enable repeatable best practice and business processes when creating a group. With work pattern builder, templates can be changed and enhanced easily for custom specific needs.
ADDITIONAL CONSIDERATIONS…
> SAP has “1” enterprise collaboration platform only which it invests heavily in.
> All the information is in one place (uploaded, linked, or embedded), one enterprise collaboration platform, one “central hub.”
> Offline access allows users to select content from SAP Jam to and from a local file system via Jam File Sync Client

Summary: SAP Jam is the Best Bet!
Given the investments and attributes of SAP Jam and with a long-time career in the high tech, entrepreneurial, cross-industry, and SAP Ecosystem space, my team and I bet on SAP to make the continuous investments in collaborative enterprise business software as an essential part of the portfolio to support customers.

The value of SAP Jam is both a today and tomorrow decision. Today for what it can deliver and tomorrow for the investments to the roadmap which is based on a 40+ year history of SAP success.

At the end of the day, my team and I enjoy working with a diverse, smart, progressive group of senior executives, leaders, business owners, instructors, group admins, and stakeholders who want to work on a platform, which delivers the most value and impact, to help them and their fellow internal and external colleagues do their jobs and realize the type of outcomes highlighted in the Forrester Study.

The ideas associated with enterprise collaboration have been around for hundreds of years. However, the realization in the cloud with digital transformation are available NOW in full force with SAP Jam.

About the Author

Richard D. Blumberg is a SAP Jam Practice leader who works with both SAP and SAP Services. He is the President of World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) providing 29+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building. He and his team are recognized SAP Jam global experts for implementations and adoption.

Blogs

Featured Link: SAP Jam Collaboration Help Portal

This video highlights the value of turning the complex into a more simple productivity resource.

SAP Jam: Using all the Piano’s Keys and Pedals

Posted by WSS on August 11, 2016 | Comments Off

The Importance of SAP Jam Implementation & Adoption Expertise

The rewards of using SAP Jam are awesome! Getting to the point where business and IT value is realized takes time, logic, dedication, and expertise. Successful SAP Jam implementations and adoption requires many considerations, some of which are often overlooked.

It reminds me of the day when my family got a piano from my in-laws house for our son. While other children and friends would bang on the keys he wanted to play meaningful songs at an early age. There were adult friends and teachers who remembered playing a bit growing up (or knew a few songs) but could only offer a few ideas around how to play the piano beyond the basics.

Only when we got an expert piano teacher (on the second try) who had the style and skills which were complimentary to his interests did we see his enjoyment and piano playing skills soar forward.

For my team and I working with leading customers and business units around the globe we see that no two SAP Jam implementations are alike. Like a snow flake each one has its own unique work patterns based on their customers, industry, lines of business and culture.

As a result we must be agile and dig deep on each engagement to address a wide range of skills, requirements, work experiences which range from HR, Learning, Onboarding …to Sales, Marketing, Services, Commerce and Customer Engagement …to Communications, IT, Procurement, Operations, Communities of Practice, and User Experiences …to working within a wide range of SAP and 3^rd Party Apps and related Management Information System (MIS) environments …to the ability to write, provide visual consistency, and program management …as well as help turn complexity into …simplicity.

There are a number of best practice guidelines to consider:

Consideration #1 – Getting Started!

Understanding the business requirements
Enabling overall usability
Translating the business process to SAP Jam
Ensuring relevance by way of content / communications
Utilizing dynamic widgets vs. static text and images
Assessing Change Management
Ensuring participation

Consideration #2 – ROI & Value

Pinpoint the SAP Jam Return On Investment (ROI) and business drivers important to your organization centered around “Time” “Money” and “People” scalability to ensure measurable (“quantifiable” and “qualifiable”) gains.

Consideration #3 – Differentiators

SAP Jam is a unique market leading solution. It seamlessly integrates social business capabilities into existing (& planned) business process whereas as other 3^rdparty platforms are focused on the tools. SAP has made SAP Jam an integral part of all SAP solutions addressing:

All lines of business centric vs. CRM as the primary
One SAP Jam vision vs. multiple roadmaps which have overlaps
SAP’s proven 40-year history of business software, processes, and market leadership
Collaborative ecosystem (Out of the Box – i.e. OpenText, Box, SharePoint, etc.)
Application integration (i.e. OData, REST APIs) by utilizing the SAP Jam Developer Center
Integrated platform as a foundational principal vs. a standalone which increases costs
Internal & external SAP Jam group capabilities which easily set-up
Structured collaboration to support problem solving, issue resolution, and decision making
Screen and video capture
Mobile App alignment with SAP Jam Page Designer provides out of the box mobile capabilities

Consideration #4 – Roles & Responsibilities

When addressing an SAP Jam initiative the executive sponsor, business owner(s), and project leader must consider 3 key roles including:

Administrator(s) (or Power Users)
Content Manager(s) (& Contributors)
End Users

While one SAP Jam tactical action can be straight forward. Each action has a consequence on another aspect of the project or initiative.

For those of us who watch (or remember) Star Trek and Spok’s 3D chess game, each move has an impact to another chess piece which may be on the board you are working on or another. It takes a lot of SAP Jam experience to address these moves which have important relationships to other business processes.

A successful SAP Jam implementation addresses 5 phases:

Preparation
Realization
Verification
Launch
Post Go-Live

It takes vision, leadership, teamwork, compelling business outcomes, and passion to build any successful community which meets either face-to-face or virtually. SAP Jam requires the same consideration to achieve successful implementations and adoption.

Whether its learning how to play the piano or SAP Jam, it takes multi-dimensional expertise to ensure that all the “keys and pedals” are optimized.

SAP Jam has many self-evident, out of the box templates and capabilities that are excellent, but to gain the full advantage it takes the right skills, work experiences, and expertise to achieve the highest level of success.

— About the Author

Richard D. Blumberg, President, World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) provides 25+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building. He and his team are recognized SAP Jam global experts for implementations and adoption.
WSS is a SAP Service Partner for SAP Jam and long-time supporter of the SAP Community Network and the SAP Ecosystem.

Prior Blogs:
– View from the Top: Bill McDermott shares his success secrets at a #fireside chat!
– The Path to SAP Jam ROI Success
– SAP Jam Work Patterns: The Big $ or € &/or ¥ Game Changer for a New Product Launch!
– SAP Jam: The ROI Impacting Sales Productivity
– Split Second Selling with SAP Jam – 7 Use Cases!
– The Customer Go-to-Market Imperative – Transforming Silos to Social Business and Community Building

Originally posted on the SAP Community Network – full blog >>

Building Partner Networks with SAP Jam

Posted by WSS on November 15, 2014 | Comments Off

This article is reproduced from the Oct-Nov-Dec 2014 issue of SAPinsider (SAPinsiderOnline.com). Read the entire special report on social collaboration. View this attachment (4th page) or visit SAPinsiderOnline.com.

Building Partner Networks with SAP Jam
by Rich Blumberg

Launching new products such as automobiles is both exciting and challenging, especially when you consider the complexity of connecting a manufacturer with its dealer network. Launch success depends on full visibility; timely training and certification; as well as clear sales, marketing, and go-to-market execution (see Figure 1). World Sales Solutions (WSS) understands the manufacturer-to-dealer complexity as this services organization is regularly called on to assist manufacturing and service companies in making these necessary connections.

WSS relies on the SAP Jam developer program to provide its customers with a social collaboration platform that bridges the gap between manufacturers and dealers with a central hub that:

Brings together a company’s marketing, sales, service, and cross-team staff with external parties such as advertising agencies and key suppliers
Provides formal learning and certification using SuccessFactors Learning Management System (LMS) or SAP Learning Solution
Delivers informal learning (via SAP Jam) such as sales best practices among dealers or quick access to experts
Onboards new partners and employees expediently to ensure the shortest time to revenue by optimizing SAP Jam
Supports strategizing and decision making among the entire network for product innovation, including integration with SAP Customer Relationship Management (SAP CRM), SAP Cloud for Customer, or third-party innovation management systems
Enables coordination among the entire network for product or new service launches, including large-scale activities requiring visibility into events, tasks, and deliverables

The SAP Jam Developer Program:
Extend Existing Investments and Drive New Revenue

Customize

Develop work patterns (custom processes)
Add pre-built third-party apps

Integrate

Bring SAP and third-party app data into SAP Jam with OData
Collaborate with documents from content management systems
Embed SAP Jam in your business apps

Extend

Build collaborative customer apps on SAP HANA Cloud Platform
Add capabilities with OpenSocial
Incorporate third-party capabilities (gamification, for example)

SAP Jam helps align companies with their partner networks to drive efficiencies that save time and money based on the volume and scalability of their network, boosting return on investment (ROI). To use auto manufacturing as an example, each dealer has the opportunity to access SAP Jam to engage with its local sales and service staff for receiving training, learning best practices, finding experts, keeping up with regulations, managing rollout of sales and marketing plans, and sharing feedback from customers.

“As a partner, the SAP Jam developer program presents market-first options for solving complex business problems such as enabling more successful automotive product launches,” says Richard Blumberg, President and CEO of WSS. “We can now create new work patterns or bring business data directly into SAP Jam from our customers’ existing SAP or third-party systems to support customer-specific processes. This has helped us position unique social collaboration services to our customers with a strong ROI.”

News Alert: World Sales Solutions, LLC Becomes an SAP Services Partner Focusing on SAP® Jam

Posted by WSS on October 4, 2013 | Comments Off

Accelerating Sales, Marketing, Services and Innovation to Support Customers

PHILADELPHIA, Oct. 2, 2013 /PRNewswire-iReach/ — World Sales Solutions, LLC (WSS) announced today that it has joined the SAP^® PartnerEdge^® program as an SAP services partner. WSS will focus on the SAP Jam social software platform together with the SuccessFactors Talent Management Suite as well as SAP Jam with the SAP Customer Relationship Management (CRM) application for on-premise, cloud, and social-network-inspired collaboration.

“SAP and SuccessFactors, an SAP company, continue to lead the way in enterprise social software (ESS), with SAP Jam having experienced a growth rate of over 850 percent year-over-year,” said Richard D. Blumberg, president of World Sales Solutions. “Our team welcomes the opportunity to share insights with our customers’ senior executives and their teams to help achieve quick and tangible results. Customers benefit from our work experiences in delivering successful private and public communities ranging from 30 to 300,000+ participants and representing important products and solutions seen around the globe.”

The WSS team provides a quick start program for the deployment of SAP Jam to help customers address specific ESS requirements around top priorities and compelling business issues. While there are many ESS tools in the marketplace, the unique combination of SAP Jam plus SAP applications, such as the SAP Cloud for Customer solution and SAP CRM powered by the SAP HANA^® platform, provides a competitive advantage for organizations to establish a 360° view of their customers.WSS also works with sales, marketing, services, and innovation cross-teams to orchestrate adoption around best practices, productivity gains, cost savings, and measurability which helps deliver bottom-line revenue results.

About World Sales Solutions
Founded in 2004, World Sales Solutions, LLC (www.WorldSalesSolutions.com), a business development professional services organization, supports the world’s leading businesses, universities, and organizations to help achieve dramatic increases in revenues, profits, growth, and value. Over the last 8+ years, WSS has provided services to organizations that use SAP solutions. As an SAP services partner and member of the SAP PartnerEdge program, WSS supports enterprise social software delivery and best practices for using SAP Jam.

SAP, PartnerEdge, SAP HANA and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

Media Contact: Diem Lam, World Sales Solutions, +1 610-745-4514, diem.lam@worldsalessolutions.com

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World Sales Solutions, LLC (WSS)

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