Social Business

Maximizing the Digital Learning Workplace Opportunity with SAP Jam

– Going Beyond a Formal Learning Management System to Combine it with a Professional Collaboration and Portal Environment to Display Complimentary Assets & Resources –

CEOs and their boards, leaders, as well as company innovators and experts, know that in order to achieve short- and long-term financial returns a solid enterprise learning strategy is a must.

With the ever growing complexity of customer requirements, partner ecosystems, the global economy, combined with new and evolving products, services and solutions, a top quality learning environment is not a “nice to have” but rather a critical necessity and a competitive advantage.

To scale and grow the business.
And forge new opportunities.

The enterprise’s education leaders must consider going beyond:
(A) a “formal” learning management system (LMS) alone
“or”
(B) accepting LMS with a document repository only.

The key is to combine formal training and courses with the alignment of a less formal, complementary, and supplementary blended learning environment which we can refer to as the Digital Learning Workplace (DLW) .

A Formula to Consider:

DLW = SAP Jam + LMS (with governance, discipline, quality content, and quality design & brand attributes)

When auditing today’s learning environments do they measure up to modern standards?

The DLW works incredibly well with the SAP Jam collaboration platform by breaking down silos and optimizing business (& learning) processes. The DLW brings together the knowledge DNA of an organization to the employees (24/7, any device).

For example…
Like a university with Colleges and Schools. Each group has their own objectives within the larger mission of the university.

Together the sum (or all the groups) is greater than the individual parts of the university.

To further this example…
Each class has formal courses as well as supplements with a range of assets and resources (i.e. Think of an accounting mid-term exam with a supplementary Harvard Business Review ”HBR” case study or TED Talks to better understand the concepts tested for in the test. Mid-term = Formal; HBR or TED Talk = less formal).

If they only had formal classes with tests, how effective would the curricula be for the students?

Equipping Employees with the DLW to Support Customers

To survive, a university as well as any organization must be ready for both today and tomorrow’s emerging (& compelling) opportunities. The DLW is a crucial element for success.

Consider employee turnover. As an organization address additions or subtractions (i.e. ~10 – 20%) in the number of employees per year… What knowledge will be shared and retained, and what will be lost or never found?

Employees and contractors.
Internal and external stakeholders. Early talent, older talent, and onboarding. Each depends on learning the current and new realities of the organization, marketplace, and how to best serve customers (& partners).

Each enterprise formed of teams and individuals must continuously learn about innovation, new technologies, products, solutions, services, customer relationships, core business, emerging trends, leadership & management, compliance, regulations, culture, diversity, as well as career and professional development.

Are Complimentary Learning Resources Optimizing the LMS Experience? 

Going beyond formal learning may include a range of complimentary assets such as one or more of the following: custom home pages (i.e. intranet and portal) and groups, expert videos and playlists, TED Talks, HBR case studies, whitepapers, podcasts, webinars, news & updates, 3rd party courses, instructor lead workshops/courses, affinity groups, CEO & their leadership team summits, virtual and face-to-face events — all of which requires a central hub and communications to engage the audience.

For top leading organizations where brand and the quality standards matter, a DLW discipline and governance must first be achieved and then maintained.

By way of DLW portals, intranets, home pages, and groups, each must look exceptional, have accurate, approved, and maintained content, and represent the highest-level user experience for the sake of the respective audience.

From an employee standpoint, when you provide a high quality DLW environment, they will be in a better position to take care of customers.

And a result…

  • Lead and support growing revenues.
  • Improve operational efficiencies.
  • And help cut costs.

These learning environments don’t happen on their own. Only with a concerted formal “and” less formal, complimentary learning initiative with a talented core team of HR/Learning leaders, will a DLW take shape and become an impactful, invaluable resource on any device, 24/7.

Stepping Back: A Few Questions Worth Asking!

So consider your learning platforms, environments, and experiences.
Make your assessments. Ask yourself a few questions:

  • Do they represent “formal” and “less formal,” complimentary learning as one system?
  • Do they have the modern tool capabilities you require for success? Would millennials enjoy the experience?
  • Do they reflect the business and learning processes required?
  • Do they represent the whole …or disparate, fragmented parts?
  • Do they provide current and maintained content?
  • Do they showcase your organization’s brand and high quality?
  • Do they provide measurabilty to extend decision support?

Every individual, team, and leader must know their part.  To help the organization achieve success as champions.

They have their roadmap(s).
But are they equipped…
…with a Digital Learning Workplace at their finger-tips?

The DLW provides a modern resource with excellent capabilities to address the holistic learning requirements of the organization.

As your team considers…
What your DLW is and what it can be…
Are you ready to maximize the opportunity?

Useful Links

About the Author

Richard D. Blumberg is a SAP Jam Practice leader who works with both SAP and SAP Services. He is the President of World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) providing 29+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.  He and his team are recognized SAP Jam global experts for implementations, innovation, and adoption.

 

Blogs

How SAP Jam and Google Analytics Extend Decision Support

Customers often ask, “How do we know our SAP Jam group, portal/internet, activities are providing the best results?”

Many times, executive management and stakeholders want to know how the investments in SAP Jam are working, and what decisions should be considered to optimize the experience for employees, customers, and partners.

Until we started using the combination of SAP Jam admin reports (& dashboards) with Google Analytics the raw data, assets (i.e. documents, videos), experts’ knowledge, and the business process (& models) deployed were extremely hard to measure.

Extending SAP Jam to Google Analytics is like “turning the lights on” to help identify audience behavior, understand the engagement with content, and make better business decisions.

Given the rapidly changing nature of an organization using SAP Jam, along with both structured and unstructured information, it’s easy to lose track of how to analyze audience behavior in relation to goals and campaign tracking.

Five Overall Benefits

  1. Achieving deeper data exploration to uncover trends & patterns
  2. Operationalizing reporting insights to optimize processes and achieve greater impact
  3. Reducing complexity by understanding what’s working and what needs improvement
  4. Providing governance to have consistent views both in the real-time and by way of regular reporting (i.e. bi-weekly, monthly, quarterly)
  5. Delivering high quality insights to executive sponsors and key stakeholders

The first bit of good news is that the SAP Jam Collaboration platform does not share employee (or user) profile information with Google Analytics. That gives us all a great sigh of relief when addressing the importance of data privacy and security standards.

Examples of what Google Analytics does very well to enhance the SAP Jam reporting experience:

  • Real Time Custom Reports – Addressing visitors’ locations, traffic sources, content
  • Audience – Tracking active users, geo, languages, behavior, new vs. returning, frequency, technology, mobile, devices, user flow
  • Acquisition – Measuring channels, sources, campaigns
  • Behavior – Understanding the flow, site content (views – what content is most engaging) as well as insights on all pages, exit pages, and problematic pages (i.e. bounce rates) and the time of day that receives the most traffic

When you consider the quantity of assets, data, and traffic on a Jam group, intranet or portal, along with growth and scalability, extending SAP Jam to Google Analytics is an essential tool.

With a consistent governance the decision makers (i.e. business leaders, company or group admins) can have a consolidated view, and be in a more informed position, to continuously improve and refine the SAP Jam group(s) or portal/intranet.

Once analyzed, SAP Jam decision support may require…

  • Improving communications (i.e. focusing on outreach & awareness)
  • Recognizing completeness of content / information (i.e. auditing a holistic vs. fragmented view. What are the audience’s priorities?)
  • Improving maintenance (i.e. accountability by content contributors to update or archive old information)
  • Assessing process improvements (i.e. ensure the company-wide, line of business or group’s business model is optimized on SAP Jam for the audience goals & objectives)
  • Leveraging knowledge (i.e. ownership and contribution from experts, mentors, peers)
  • Refining the user experience and design (i.e. make it easy for the audience to find what they want quickly and with the most value. Also, eliminate and reduce problem areas.)

When used the right way, SAP Jam and Google Analytics are a great combination which should be deployed to support data-driven decisions, metrics to inform executive sponsors and stakeholders, and help make decisions which ensure successful outcomes

Useful Links

About the Author

Richard D. Blumberg is a SAP Jam Practice leader who works with both SAP and SAP Services. He is the President of World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) providing 29+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.  He and his team are recognized SAP Jam global experts for implementations, innovation, and adoption.


Blogs

SAP Jam for social onboarding: How to Improve First Impressions for New Hires?

As an employer do you want to leave the early impressions of your organization to chance?

The day a new employee is hired it’s an exciting time. Do you want them to rely on a Google search, Glassdoor, Social Media, and/or disparate information for them to learn more about your organization or their new department?

In an Aberdeen Report, “Strategic Onboarding: Help New Employees and the Business” they pointed out:

“Best-in-Class companies are 2.5 times more likely than all others to provide key stakeholders with visibility into the development progress of new employees through the onboarding process.”

“58% of all companies indicate that the biggest influence on onboarding efforts is the need to engage new hires in the company culture.”

“Since 90% of employees make the decision to stay within the first year, it’s more important than ever to determine if new hires are engaged early on.”

When looking at the life cycle of an employee from prehire, new hire, and cross-hire… to becoming a productive employee, it’s important to enable a positive experience, engage, and help reduce the dropout rate.

First impressions make a big difference!

As a result, SAP Jam aligned with SAP SuccessFactors Onboarding (& the related HCM Suite) represents a best-in-class platform (& app) approach to enabling social onboarding.

4 SAP Jam for social onboarding considerations  
  1. External SAP Jam Group – For new hires they can be invited into an external Jam group with a focus to gaining access to company wide and department specific prehire information (i.e. videos, welcome ambassadors / experts, check lists, what to expect Day 1, etc.)
  2. Account Conversion – Once the new hire joins, Day 1, their prehire account can be converted to a full access SAP Jam user account allowing them to keep their existing information and expand into company wide access
  3. Dynamic Member Lists – New employees based on their start date can automatically become a member of a new hire Jam group which addresses both company-wide and departmental new hire considerations (i.e. stay in the group for 100 days)
  4. Complimentary Platforms & Apps – Align SAP Jam to recruiting, onboarding, learning, Fiori, and related HCM business processes and tools leveraging a common user management experience with SAP Foundation (aka – BizX) to enable the employee system of record
The Role of HR and Business Leadership

An organization’s Chief People &/or Talent Officer and their team play a big role as internal consultants within the organization to step back and assess if prehires, new hires, and cross-team hires are getting the best experience and optimizing their productivity?

A check list to consider:

  1. First Impressions – Has the organization taken the time to optimize the first impressions to the new employees?
  2. Knowledge – Do pre- and new hires have clarity on the value, culture, opportunities, and expectations for their new role?
  3. Engage – Are pre- and new hires being engaged in a timely manner with the best knowledge and information available to equip them for success?
    • Who are the experts and ambassadors who can share their experiences / insights?
  4. Busy Managers – While the business leads from the respective departments (“business units”) are very, very busy, have they provided what’s needed for pre- & new hires to be productive?
    • When was the last time the business addressed how long the boarding process takes and the process for efficiency?
  5. Compliance – Do the pre- and new hires have the information they need to address compliance (i.e. privacy, confidentiality, and related industry compliance requirements)?
  6. Strategy – Is onboarding viewed as a strategic initiative to your organization with ongoing reviews to keep the information fresh & current and use the best tools available?
What can the Chief HR and Talent Officer address? 

With digital transformation new employees expect social onboarding tools to facilitate their new hire experience. For recent graduates (“Next-Gen”) who have grown up with cell phones and social media it’s important for a business to put it’s best foot forward in the hiring process using modern tools and capabilities.

When left to ad-hoc approaches it’s proven that satisfaction levels can go down, and the drop out rate increases, which costs both time and money for all participants in the hiring process.

The Chief HR and Talent Officer and their team should develop approaches (“frameworks”) that make it easier for lines of business within the organization to address the business requirements to optimize the ramp up period… and bring on happy successful new employees… and as result, achieve higher levels of productivity, successful outcomes, and satisfaction.

Based on many SAP Jam experiences, it is often best for the business lead and their core team to focus on the business requirements and stakeholder input, and then work with SAP Jam implementation & adoption services experts to ensure that the platform is optimized and best practices are in place.

First day impressions are very important.

By stepping back… and looking at the best processes, key information, and approach… organizations can optimize what happens before, during, and after the first day on the job to develop talent and positively impact bottom-line results.

Blogs

 

Building a Global, Integrated SuccessFactors HR Services Model with SAP Jam

 – Grow Your Talent –

Perhaps Bill McDermott, SAP CEO, said it best on a recent investor call that deploying an HR solution is a “more comprehensive decision” than just HR alone (i.e. WorkDay).

When you look at the importance of having a cloud platform including the digital core of “S/4HANA and the nucleus of the 21st Century Enterprise and all line of business (LoB) executives evolving their use of their individual LoB with the center of gravity, the data and the process of the company. You know, that’s game set match for SAP [and SAP SuccessFactors] (1).”

When assessing your organization’s HRIS program, my team and I find that the BEST RUN organizations consider how the HR Service Model, SAP Jam, and company-wide goals align to the business requirements Including: increasing HR operational process efficiency, reducing costs, and aligning HR to strategic revenue imperatives.

A ONE Company Approach
The integrated HR service delivery model works best with one single, holistic, core HR system which addresses:

  • Deploying one common employee data model
  • Improving people management and talent development
  • Reducing the time spent on HR transactional activities
  • Enabling better reporting for improved decision support

Successful companies develop a strategic HR value map (often with a 3+ year view) which identifies priorities, user cases (scenarios), and enables collaboration and communications.

Quantifying the Challenge
The numbers speak louder than words including a Dale Carnegie Training survey which outlines the drivers of employee engagement and highlights why it is critically important. This study was based on national representation of 1500 employees which found (2):

  • 11 Billion (USD) is lost annually to employee turnover
  • Companies with engaged employees outperform those without engaged employees by up to 202%
  • 71% of all employees are not engaged

While these numbers may vary proportionally in your organization the trends are alarming and every business leader and HR executive and manager is aware of their importance.  Providing the combination of HR and SAP Jam provides the ideal platform to engage employees and stakeholders.

Leaders, employees and contractors, managers, centers of excellence, and experts all have a common responsibility to work together and help achieve company goals, objectives, strategies, and execute tactically in support of a ONE company approach.

Too often there are silos, disparate unorganized information, barriers to cross-team engagement (internal & external to the organization), which impedes progress, creates roadblocks, and increases the risk of failure or inefficient processes — all of which impact the bottom– or top-line of the business.

When the best and brightest in our organizations work together with common goals, excellent communication and collaboration, more often successful outcomes are achieved along with continuous improvement.

Building the HR Service Model with SAP Jam
The business model is clear. Using SAP SuccessFactors for User Experiences, Reporting Systems, Talent Management, Core HR, and Technology increases the odds for enterprise-wide success (see Print Screen 1) and enables an organization’s ability to manage and grow its talent.

Print Screen 1: Building a Global, Integrated SuccessFactors HR Services Model with SAP Jam

Moving all the employee master data onto a single global system, to reduce complexity and deliver better data for analysis, provides a greater ROI (return on investment) and reduces the TCO (total cost of ownership) of the overall HRIS Global System.

While many customers deploy the entire HR suite and others implement a few modules (i.e. Learning, Performance & Goals) at a time… the BEST RUN companies leverage HR and SAP Jam Collaboration together:

  • Deploying enterprise-wide Learning & Development Academies or Universities
  • Ensuring HR communications and collaboration are in place to improve engagement with employees, contractors, and new hires (as well as internal/external stakeholders)
  • Replacing old or ineffective HR intranets / portals with SAP Cloud Platform &/or SAP Jam
  • Leveraging SAP Jam to reduce the risks and costs of implementations, adoption, and change management

The decision to deploy SAP Jam Collaboration with HR is very different than using disparate non-HRand non-business process related collaboration platforms such as Yammer, SharePoint, Jive, Chatter, Facebook, LinkedIn, Slack, Connections and HR boutique throw-in collaboration and discussion boards.

SAP SuccessFactors (along with SAP SuccessFactors Foundation – formerly BizX) and SAP Jam provide a powerful, unified basis to grow talent and address strategic HR management. Together they provide a core set of capabilities centered around one global system of record, fine-tuned to meet local, enterprise, and business unit requirements.

HR leaders and HRIS management should always consider the bigger picture of a comprehensive enterprise HRIS Global System, along with consistent processes and employee data, in setting in place the most effective tools and resources which empower the workforce.

The Importance to HR Leaders
HR leaders have a growing responsibility of great importance = To optimize employees engagement, skills, work experiences and to stay ahead of technology developments which provide value to company-wide and individual KPIs, goals, objectives, and achievements (3).

Given the many changes which will happen from today to the year 2030 in the marketplace (i.e. Machine Learning, Artificial Intelligence, Internet of Things, Blockchain, Big Data, and Analytics) the choice is simple: stay up with the times or risk being left behind which can impact jobs and company success or failure.

The decisions made today will impact the next year and the next decade plus.

The times we live in are exciting and important. Those early adopters who pay attention to the strategic direction of their company’s leaders, along with marketplace conditions which impact employees and customers, will be in the best position to stay ahead.

When entrepreneurial visionaries like “Elon Musk Thinks AI Will Beat Humans at Everything by 2030,” it at least sends a signal that we must position our organizations and people to be ready for change and transition to new jobs, skills, and expectations which will affect us one way or another going forward.

Those who consider the BIG picture and make comprehensive HR decisions will be in the best position to (a) grow in their own jobs and careers, (b) help employees and stakeholders, and (c) provide the most value and impact to their organization.

Useful Links / References

About the Author

Richard D. Blumberg is a SAP Jam Practice leader who works with both SAP and SAP Services. He is the President of World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) providing 29+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.  He and his team are recognized SAP Jam global experts for implementations, innovation, and adoption.


Blogs

14 Ways to JumpStart #SAPJam Collaboration, Communities or Groups

How a Group Admin or Leader Ensures Adoption!

Important strategic initiatives, business outcomes and processes, collaboration, content, communications, and/or community building takes “time and effort” to translate onto SAP Jam.

The recent study, “Forrester Total Economic Impact™ of SAP Jam Collaboration for Learning, Onboarding and Employee Development” showcases the impact to cost savings, productivity,  operational efficiencies, and overall strategic objectives. Several customers that my team and I work with participated in this study and continue to realize the value highlighted. Together we see on a first hand, daily basis …that it works!

And yet, sometimes a SAP Jam group admin, business owner, or leader needs to consider ways to drive (or “spark”) sustainable growth and momentum for their respective audience. They need to step back, assess, and plan out the priorities. The last thing any of us want to see is that 3 to 9 months after go-live that the group has “zero” activity.

As a result, my team and I, based on hundreds of work experiences and success stories pinpointed a “Top 14” list to help organizations JumpStart their SAP Jam initiatives.

Which of the following are applicable to you and your current or emerging SAP Jam initiative?

Business is complex. And from complexity we want simplicity. It takes a certain skill set to turn the complex into simple. There are business challenges and technical requirements. SAP Jam can be stand alone or integrate with other SAP, SuccessFactors, or 3rd party applications and data. All of these requirements take cross-discipline expertise.

Every quarter their are new SAP Jam releases. New features and capabilities. My team and I welcome the challenge on a daily basis with the multitude of business and IT considerations (& approaches) to help our customers achieve successful SAP Jam implementations and adoption.

At the end of each day, we appreciate the many important and diverse groups we work with to address their challenges and find solutions. It takes both the “science and art” forms to achieve success.  No matter how many implementations take place and questions are answered there is always more to address, learn about, and discover.

Consider a 1000 piece puzzle. We work together to put the pieces together.Plane.Blog.png

The Many Attributes of SAP Jam
SAP Jam is compared to other platforms which is fine.

The part that’s comforting is that SAP, SuccessFactors, and the SAP Jam product team are market leaders.

SAP Jam and the attributes it represents rank very high in Analyst reports including:

  • Integration – SAP SuccessFactors integration is built in by way of SuccessFactors foundations (previously BizX) (i.e. SuccessFactors Learning / LMS, SAP HCP, SAP CRM, Hybris Cloud 4 Customer, Fiori, S/4HANA, SAP ECC (SD), Document Repositories such as OpenText, Box, etc.) with an excellent Developer and Open API environment (OData).  SAP Jam  works well with SharePoint, Microsoft Office 365 SharePoint (Web Parts), Outlook Plug-in and YouTube. Public documentation is excellent.
  • Social Learning – SAP Jam for Social Learning (Jam + LMS) reduces the cost of training
  • Roadmap – SAP Jam is part of the overall SAP roadmap so the enhancements and value continue to grow in leaps and bounds throughout the SAP portfolio. The SAP Jam roadmap is based on customer feedback and provides continuous innovations on a regular basis.
  • Admin Controls – Strong Permission Levels… Moderation Levels… Language capabilities built into the platform for the users… Users can be removed (made inactive quickly…)…
  • Groups –  Enterprise collaboration goes beyond feed conversations. Both structured and unstructured collaboration is available along with sub-groups and auto groups.
  • Feed Aggregator – SAP Jam provides a feed aggregator, SAP Jam Activity Hub, that can be used. to follow and chat in Yammer, Connections and Jam which allows for one view without having to log-in to multiple applications..
  • Mobile App – SAP Jam Mobile App, which is used for Apple (iOS – iPhone or iPad) or Android, is ready out of the box! No extra programing required.
  • OpenSocial Gadgets – Feeds and data can be embedded  such as RSS Feeds, Stock Tickers, Countdowns, Facebook, Twitter… Survey Monkey which go into widgets.
  • Work Patterns – Admins can leverage templates available, out of the box, to enable repeatable best practice and business processes when creating a group. With work pattern builder, templates can be changed and enhanced easily for custom specific needs.
  • ADDITIONAL CONSIDERATIONS…
    >
    SAP has “1” enterprise collaboration platform only which it invests heavily in.
    > All the information is in one place (uploaded, linked, or embedded), one enterprise collaboration platform, one “central hub.”
    > Offline access allows users to select content from SAP Jam to and from a local file system via Jam File Sync Client

Summary: SAP Jam is the Best Bet!
Given the investments and attributes of SAP Jam and with a long-time career in the high tech, entrepreneurial, cross-industry, and SAP Ecosystem space, my team and I bet on SAP to make the continuous investments in collaborative enterprise business software as an essential part of the portfolio to support customers.

The value of SAP Jam is both a today and tomorrow decision. Today for what it can deliver and tomorrow for the investments to the roadmap which is based on a 40+ year history of SAP success.

At the end of the day, my team and I enjoy working with a diverse, smart, progressive group of senior executives, leaders, business owners, instructors, group admins, and stakeholders who want to work on a platform, which delivers the most value and impact, to help them and their fellow internal and external colleagues do their jobs and realize the type of outcomes highlighted in the Forrester Study.

The ideas associated with enterprise collaboration have been around for hundreds of years. However, the realization in the cloud with digital transformation are available NOW in full force with SAP Jam.

About the Author

  Richard D. Blumberg is a SAP Jam Practice leader who works with both SAP and SAP Services. He is the President of World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) providing 29+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.  He and his team are recognized SAP Jam global experts for implementations and adoption.


Blogs

Featured Link: SAP Jam Collaboration Help Portal

This video highlights the value of turning the complex into a more simple productivity resource.

Understanding the Lift in SAP Jam Implementations & Adoption

Ensuring Success Beyond the Go-Live to Continue the Momentum

As a practitioner of hundreds of SAP Jam and related communities, platforms, collaboration, and transformation initiatives my team and I see many great efforts to support an organization’s strategy, goals, and objectives.  Often we are asked to share insights on how to ensure success after the go-live.
Wright.Brothers.Stamp.png
Recently, when reading the NY Times best seller, “The Wright Brothers” by David McCullough, I was inspired by the story of the “courageous brothers who taught the world how to fly.”

A central part of their success was a formula[1] that they worked out and tested for flight:

Lift = k * V^2 * A * cl

The factors for successful flight address the size and shape of the wing, the velocity of the air flowing over the wing and the density of the surrounding air to address:

  • L = Lift
  • k = Smeaton coefficient (addresses the relationship between pressure and velocity for objects moving in air. Drag refers to the resistance that the wing generates as it flows through the air.)
  • V = Velocity (the higher the velocity the greater the lift)
  • A = Wing area (the larger the size of the wing the more lift will be created)
  • cl = Lift coefficient (addresses the angles a wing assumes in respect to the flow of air)

Wright.Brothers.Flight.pngIn the same way SAP Jam initiatives need to take flight and lift organizational goals and objectives towards impactful outcomes.  These factors can be equated to the following:

  • L = Increasing revenues, growth, value, profits, learning, innovation by bridging organizational silos with cross-teams working together through common business processes and work patterns
  • k = The drag or opposing force that organizations, groups, and employees face when in motion
  • V = Speed to market, acceleration to achieve goals and objectives. Velocity is important when things are going well as well as when there are obstacles to overcome.
  • A = The greater the “area” and access to knowledge and expertise than the greater impact to an employee’s productivity, quality, value and reach to engage internal & external customers
  • cl = The trajectory of an organization based on 4 key factors: revenues, operational efficiencies, cost cutting, and/or recognizing major disruptions in the marketplace

When delivering SAP Jam[2] implementations and adoption initiatives some groups dynamically fly towards their goals and objectives while others are more static (or disparate) in their approach.

>>>The question persistshow to effectively start a SAP Jam group (or enterprise initiative) and sustain value beyond the initial launch? How to ensure it gets off the ground and continues the momentum?

While the factors to ensure “engagement” include “executive sponsorship” and excellent “business ownership” along with “business process accountability” and validating “governance” as well as developing “champions” to expand consistent usability is important, 4 foundational factors must be considered by way of the formula “E = A x C3

Engagement = Access x (Content x Communications x Collaboration)

These factors are considered as follows:

  • Access = The right internal & external audience of owners, stakeholders, and end users have access to SAP Jam including setting privacy settings as needed
  • Content = Finding the right information at the right time on an ongoing basis to save time, money and scale to the right audience. Maintaining a 100 day plan for seeded content updates.
  • Communications = Sharing updates about SAP Jam and the respective initiative to the audience based on a 30/60/90 day and beyond plan
  • Collaboration = Posting discussions, questions, ideas, comments, and decision-making tools such as polls to encourage two-way dialogue

Open.Road.pngAs mentioned in the blog, “SAP Jam: Using all the Piano’s Keys and Pedals” often groups play a few of the keys but the more advanced aspects of SAP Jam take time, trial and adjustment, and a combination of business and IT work experiences. The how-to’s of turning SAP Jam on or picking up the basics in the User Guides are helpful but most administrators, power users, content & community managers, and their users seek more by way of SAP Jam tips and insights.

Like the Wright brothers obsession to fly, SAP Jam takes dedication.

It takes both the “science and art” forms to achieve success.  No matter how many implementations take place and questions are answered there is always more to address, learn about, and discover. With new product releases, which happen approximately every 2 months, there are new capabilities, innovations, and investments to take advantage of on a regular basis in the cloud.

Plane.Blog.pngSo whether it’s your very important SAP Jam group (or enterprise rollout / initiative) or the Wright Brothers taking flight, the key is to consider the right factors for achieving lift (i.e. during implementation “and” beyond go-live including adoption).

When the right formula is applied with the right combined skills and best practice work experiences are put in place than success can be achieved both in the short and longer-term.

Footnotes:
[1] National Aeronautics and Space Administration (NASA), “Lift Equation of the Early 1900” – http://wright.nasa.gov/airplane/liftold.html
[2] Important Note:  SAP Jam is a unique market leading platform and solution.  It seamlessly integrates social business capabilities into existing (& planned) business process. SAP has made SAP Jam an integral part of the SAP portfolio of products and solutions addressing:

  • All lines of business centric vs. CRM as the primary
  • One SAP Jam vision vs. multiple roadmaps which have overlaps
  • SAP’s proven 40-year history of business software, processes, and market leadership
  • Collaborative ecosystem (Out of the Box – i.e. OpenText, Box, SharePoint, etc.)
  • Application integration (i.e. OData, REST APIs) by utilizing the SAP Jam Developer Center
  • Integrated platform as a foundational principal vs. a standalone which increases costs
  • Internal & external SAP Jam group capabilities & templates which easily set-up
  • Structured collaboration to support problem solving, issue resolution, and decision making
  • Screen and video capture
  • Mobile App alignment with SAP Jam Page Designer provides out of the box mobile capabilities

RDB.jpg

About the Author
Richard D. Blumberg, President, World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) provides 25+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.  He and his team are recognized SAP Jam global experts for implementations and adoption.

WSS is a SAP Service Partner for SAP Jam and long-time supporter of the SAP Community Network and the SAP Ecosystem.

Prior Blogs:
SAP Jam: Using all the Piano’s Keys and Pedals
View from the Top: Bill McDermott shares his success secrets at a #fireside chat!
The Path to SAP Jam ROI Success
SAP Jam Work Patterns:  The Big $ or € &/or ¥ Game Changer for a New Product Launch!
SAP Jam: The ROI Impacting Sales Productivity
Split Second Selling with SAP Jam – 7 Use Cases!
The Customer Go-to-Market Imperative – Transforming Silos to Social Business and Community Building

SAP Jam: Using all the Piano’s Keys and Pedals

The Importance of SAP Jam Implementation & Adoption Expertise

The rewards of using SAP Jam are awesome! Getting to the point where business and IT value is realized takes time, logic, dedication, and expertise.  Successful SAP Jam implementations and adoption requires many considerations, some of which are often overlooked.

pianoIt reminds me of the day when my family got a piano from my in-laws house for our son. While other children and friends would bang on the keys he wanted to play meaningful songs at an early age. There were adult friends and teachers who remembered playing a bit growing up (or knew a few songs) but could only offer a few ideas around how to play the piano beyond the basics.

Only when we got an expert piano teacher (on the second try) who had the style and skills which were complimentary to his interests did we see his enjoyment and piano playing skills soar forward.

untitledFor my team and I working with leading customers and business units around the globe we see that no two SAP Jam implementations are alike. Like a snow flake each one has its own unique work patterns based on their customers, industry, lines of business and culture.

As a result we must be agile and dig deep on each engagement to address a wide range of skills, requirements, work experiences which range from HR, Learning, Onboarding …to Sales, Marketing, Services, Commerce and Customer Engagement …to Communications, IT, Procurement, Operations, Communities of Practice, and User Experiences …to working within a wide range of SAP and 3rd Party Apps and related Management Information System (MIS) environments …to the ability to write, provide visual consistency, and program management …as well as help turn complexity into …simplicity.

There are a number of best practice guidelines to consider:

ROI_DiagramConsideration #1 – Getting Started!

  • Understanding the business requirements
  • Enabling overall usability
  • Translating the business process to SAP Jam
  • Ensuring relevance by way of content / communications
  • Utilizing dynamic widgets vs. static text and images
  • Assessing Change Management
  • Ensuring participation

Consideration #2 – ROI & Value

Pinpoint the SAP Jam Return On Investment (ROI) and business drivers important to your organization centered around “Time” “Money” and “People” scalability to ensure measurable (“quantifiable” and “qualifiable”) gains.

Consideration #3 – Differentiators

SAP Jam is a unique market leading solution.  It seamlessly integrates social business capabilities into existing (& planned) business process whereas as other 3rd party platforms are focused on the tools.  SAP has made SAP Jam an integral part of all SAP solutions addressing:

  • All lines of business centric vs. CRM as the primary
  • One SAP Jam vision vs. multiple roadmaps which have overlaps
  • SAP’s proven 40-year history of business software, processes, and market leadership
  • Collaborative ecosystem (Out of the Box – i.e. OpenText, Box, SharePoint, etc.)
  • Application integration (i.e. OData, REST APIs) by utilizing the SAP Jam Developer Center
  • Integrated platform as a foundational principal vs. a standalone which increases costs
  • Internal & external SAP Jam group capabilities which easily set-up
  • Structured collaboration to support problem solving, issue resolution, and decision making
  • Screen and video capture
  • Mobile App alignment with SAP Jam Page Designer provides out of the box mobile capabilities

Consideration #4 – Roles & Responsibilities

When addressing an SAP Jam initiative the executive sponsor, business owner(s), and project leader must consider 3 key roles including:

  • Administrator(s) (or Power Users)
  • Content Manager(s) (& Contributors)
  • End Users

While one SAP Jam tactical action can be straight forward. Each action has a consequence on another aspect of the project or initiative.

ChessFor those of us who watch (or remember) Star Trek and Spok’s 3D chess game, each move has an impact to another chess piece which may be on the board you are working on or another.  It takes a lot of SAP Jam experience to address these moves which have important relationships to other business processes.

A successful SAP Jam implementation addresses 5 phases:

  1. Preparation
  2. Realization
  3. Verification
  4. Launch
  5. Post Go-Live

EagleIt takes vision, leadership, teamwork, compelling business outcomes, and passion to build any successful community which meets either face-to-face or virtually. SAP Jam requires the same consideration to achieve successful implementations and adoption.

Whether its learning how to play the piano or SAP Jam, it takes multi-dimensional expertise to ensure that all the “keys and pedals” are optimized.

SAP Jam has many self-evident, out of the box templates and capabilities that are excellent, but to gain the full advantage it takes the right skills, work experiences, and expertise to achieve the highest level of success.

About the Author

RDBRichard D. Blumberg, President, World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) provides 25+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.  He and his team are recognized SAP Jam global experts for implementations and adoption.
WSS is a SAP Service Partner for SAP Jam and long-time supporter of the SAP Community Network and the SAP Ecosystem.

Prior Blogs:
View from the Top: Bill McDermott shares his success secrets at a #fireside chat!
The Path to SAP Jam ROI Success
SAP Jam Work Patterns:  The Big $ or € &/or ¥ Game Changer for a New Product Launch!
SAP Jam: The ROI Impacting Sales Productivity
Split Second Selling with SAP Jam – 7 Use Cases!
The Customer Go-to-Market Imperative – Transforming Silos to Social Business and Community Building

Originally posted on the SAP Community Network – full blog >>

 

Building Partner Networks with SAP Jam

This article is reproduced from the Oct-Nov-Dec 2014 issue of SAPinsider (SAPinsiderOnline.com). Read the entire special report on social collaboration. View this attachment (4th page) or visit SAPinsiderOnline.com.

Building Partner Networks with SAP Jam
by Rich Blumberg

Launching new products such as automobiles is both exciting and challenging, especially when you consider the complexity of connecting a manufacturer with its dealer network. Launch success depends on full visibility; timely training and certification; as well as clear sales, marketing, and go-to-market execution (see Figure 1). World Sales Solutions (WSS) understands the manufacturer-to-dealer complexity as this services organization is regularly called on to assist manufacturing and service companies in making these necessary connections.

figure_1.png

WSS relies on the SAP Jam developer program to provide its customers with a social collaboration platform that bridges the gap between manufacturers and dealers with a central hub that:

  • Brings together a company’s marketing, sales, service, and cross-team staff with external parties such as advertising agencies and key suppliers
  • Provides formal learning and certification using SuccessFactors Learning Management System (LMS) or SAP Learning Solution
  • Delivers informal learning (via SAP Jam) such as sales best practices among dealers or quick access to experts
  • Onboards new partners and employees expediently to ensure the shortest time to revenue by optimizing SAP Jam
  • Supports strategizing and decision making among the entire network for product innovation, including integration with SAP Customer Relationship Management (SAP CRM), SAP Cloud for Customer, or third-party innovation management systems
  • Enables coordination among the entire network for product or new service launches, including large-scale activities requiring visibility into events, tasks, and deliverables

The SAP Jam Developer Program:
Extend Existing Investments and Drive New Revenue

Customize

  • Develop work patterns (custom processes)
  • Add pre-built third-party apps

Integrate

  • Bring SAP and third-party app data into SAP Jam with OData
  • Collaborate with documents from content management systems
  • Embed SAP Jam in your business apps

Extend

  • Build collaborative customer apps on SAP HANA Cloud Platform
  • Add capabilities with OpenSocial
  • Incorporate third-party capabilities (gamification, for example)

SAP Jam helps align companies with their partner networks to drive efficiencies that save time and money based on the volume and scalability of their network, boosting return on investment (ROI). To use auto manufacturing as an example, each dealer has the opportunity to access SAP Jam to engage with its local sales and service staff for receiving training, learning best practices, finding experts, keeping up with regulations, managing rollout of sales and marketing plans, and sharing feedback from customers.

“As a partner, the SAP Jam developer program presents market-first options for solving complex business problems such as enabling more successful automotive product launches,” says Richard Blumberg, President and CEO of WSS. “We can now create new work patterns or bring business data directly into SAP Jam from our customers’ existing SAP or third-party systems to support customer-specific processes. This has helped us position unique social collaboration services to our customers with a strong ROI.”

The Path to SAP Jam ROI Success

Understanding the Financial Value 

Introducing the WSS ROI Calculator for SAP Jam

biker.path.1

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Many SAP Jam initiatives require a solid business justification before senior management will commit time, money, and resources.  The business case can address one or more of the following:

  • Revenues – Aligning strategic and tactical sales, profits, and margins with account plans
  • Customers – Engaging customers to provide value-add, collaboration, and communications
  • Employees – Providing an environment to maximize productivity, performance, learning, onboarding, and cross-team collaboration
  • Partners – Leveraging the channel to extend revenues, delivery, learning, and customer reach
  • Operations – Identifying and quantifying process improvements and simplification
  • Financial – Reducing costs and/or showing a realistic Return on Investment (ROI)

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The assessment of SAP Jam begins with the value and importance of SAP and SuccessFactors.  SAP is the market leader for business software with over 253,000 customers.  SAP Jam has over 15 million subscribers. One only needs to look at the SAP Solution Explorer value maps, with a breadth of products and solutions, to realize that the current and upcoming investments (& alignment) with SAP Jam are part of the overall strategy to fuel organizational simplification, cloud and “digital transformation.”

Number.5.image.png
Five ROI Essentials

  1. Quantify – Understanding a project’s economic impact and business drivers can turn uncertain support into an endorsement to move forward.
  2. Stakeholders – Connecting ROI to a project can build confidence amongst key colleagues, cross-team members and influencers that a project is worthwhile.
  3. Benefits – Socializing a SAP Jam project can lead to finding additional benefits that were initially not recognized.
  4. Prioritization – Ensuring accountability. Once the decision is made to invest in a SAP Jam project the ROI can help management and stakeholders prioritize their time as participants.
  5. Change – Recognizing that an important business initiative needs help (i.e. by way of change management) and that SAP Jam can enable important outcomes.


Understanding the Financial Value

Measuring financial value can be complex.  Breaking it down into known components helps simplify:

  • Time – Accelerating productivity and reducing wasted time
  • Money – Aligning value around salaries (and cost savings) as well as supporting revenue initiatives
  • Volume – The quantity of people including employees, customers, partners, and other stakeholders


Providing a base level framework around these values provides a business model and perspective.


How do we know it works?

In addition to World Sales Solutions (WSS) best practices and hundreds of SAP Jam and related community work experiences, consider an industry analyst’s perspective:
.

“According to an IDC White Paper sponsored by Adobe, “Bridging the Information Worker Productivity Gap: New Challenges and Opportunities for IT,” September 2012, reporting on a global survey of information workers and IT professionals, information workers waste a significant amount of time each week dealing with a variety of challenges related to working with documents. This wasted time costs the average organization $19,732 per information worker per year, amounting to a loss of 21.3% in the organization’s total productivity.”

ROI.calculator.Work.Pattern.png
Now assess the impact to your organization!

Based on a breath of data points, customer feedback, and findings, World Sales Solutions has built the first WSS ROI Calculator for SAP Jam(www.wssroi.com). This tool provides an internal/external “customer-centric” framework (see diagram on right) for measuring the economic impact of Time, Money, and Volume when addressing:

  • Finding the right information
  • Searching for but not finding information
  • Realizing information is in disparate locations vs. a central hub
  • Receiving unfiltered information (including spam)
  • Finding the wrong information
  • Reworking unfound or wrong information
  • And many other “Business Driver” considerations


How do these examples affect your business goals & objectives
? Consider the impact of each!

Paths.Vectors.1.png
There are many paths!

In summary, there are many paths to realizing value from SAP Jam projects and initiatives. Using a combination of “ROI” and identifying “business drivers” (see WSS ROI Calculator for examples) these strategies and tactics can be centralized and guided by executive sponsors, business owners, and content (or community) managers along with end user contributions and collaboration.
.

Organizations that implement and adopt SAP Jam can gain higher productivity, performance, and a competitive advantage.
.

The use of SAP Jam allows organizations to invest in core competencies, achieve a solid ROI, and addresses important business drivers which form the foundation for success.

 


RDB.jpgAbout the Author 
Richard D. Blumberg, President, World Sales Solutions, LLC, (WSS) (www.WorldSalesSolutions.com) provides 25+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.
.
WSS
is a SAP Service Partner for SAP Jam and long-time supporter of the SAP Community Network and the SAP Ecosystem.
.
Featured SAP Community Network Blog: The Path to SAP Jam ROI Success

..
Prior Blogs:
 
 View from the Top: Bill McDermott shares his success secrets at a #fireside chat!
 SAP Jam Work Patterns:  The Big $ or € &/or ¥ Game Changer for a New Product Launch!
 SAP Jam: The ROI Impacting Sales Productivity

 Split Second Selling with SAP Jam – 7 Use Cases!

 The Customer Go-to-Market Imperative – Transforming Silos to Social Business and Community Building

SAP Jam: The ROI Impacting Sales Productivity

For the full blog visit the SAP Community Network – More >>


Ask a knowledge worker supporting sales to find customer-facing information produced by any combination of departments such as researchers, engineers, marketing, product development, suppliers, services, and partner teams; it often takes a long time.

Now ask the same question of current or new sales team members who are responsible for accelerating pipeline or winning deals and the results often take “much” longer. The time spent in searching, collecting, e-mailing, and verifying the right versions of the truth can be frustrating.

Based on an IDC White Paper* reporting on a global survey, “information workers waste a significant amount of time each week dealing with a variety of challenges related to working with documents {and related assets}. This wasted time costs the average organization $19,732 per information worker per year, amounting to a loss of 21.3% in the organization’s total productivity.”

While the survey results may vary in many organizations, the trend is clear.


For the full blog visit the SAP Community Network – More >>

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